Voice of the client
What annoys your clients, in their own words.
- Reviews, emails, forms
- Irritants grouped
- Quotable verbatims
It reads your online reviews, your incoming emails, your forms and your tickets. It returns the irritants, the recurring requests and the verbatims. It does not answer your clients for you.
The signal exists. It sits in four different inboxes.
An online review here, an email to the salesperson there, a contact form nobody reads, a support ticket closed without comment. Each person saw a fragment. Nobody saw the pattern.
Your clients have already told you. In writing, dated, in plain words.
3 guardrails, not 3 promises.
Each one proves itself in use, not in a brochure.
It quotes, it does not summarise
Every irritant comes back with the clients’ exact sentences, the date and the source. You read what they wrote, not a rewording.
It counts what it has read
A theme is only flagged as recurring if it appears in several pieces of feedback, and the assistant tells you which. No percentage out of nowhere.
It does not answer for you
It prepares a reply when you ask for one. It does not publish, does not send, and never speaks to your clients.
The same sentences, in three different channels.
The assistant reads together what arrives by review, email, form and ticket. It groups what is alike, names the irritant in the clients’ own words, and pulls out the verbatims that carry it best. You know what to fix, and you have the quote for the meeting.
The rest, once trust is settled.
What never leaves your walls.
If your AI provider cannot put these four lines in writing, ask them why.
Watch it work on your document.
Twenty minutes, on your own data. Bring what this assistant will have to read, and you watch live what it does with it, and where it stops.