Comparison · checked on 14 November 2026
Forgeron3 or Aircall: which one for an SME?
Choose Aircall if your customers mostly reach you by phone and you need a full phone system for your team. Choose Forgeron3 if your days run through email, calendar and video calls, and you want to start for free with data hosted in France.
Your AI assistants on your email, calendar, meetings and documents.
- Hosted in France
- GDPR by design
- INRIA research
- Bpifrance partner
- Free plan
- Prices shown excl. VAT
Aircall Cloud telephony for businesses, with call summaries and AI voice agents.
What Forgeron3 changes.
Two approaches, one need.
Aircall is a cloud telephony solution for sales and customer support teams. Each plan includes a number, unlimited inbound calls, call recording and transcription, and more than 250 integrations, including HubSpot, Pipedrive and Zendesk. Call summaries and AI voice agents are added depending on the plan or as options.
Forgeron3 does not replace a phone system. It is an AI assistant platform that already covers your email, your calendar, notes of your video meetings and company documents. A phone number for an assistant is coming soon, as an option. The real question is whether your main need is telephony, or all the work around your conversations.
Point by point.
| Criterion |  forgeron3.fr website | Aircallofficial pages, 14 November 2026 |
|---|---|---|
| Entry paid price, per month | €12 excl. VAT per user | €40 per licence, €30 on annual billing, minimum 3 licencesSource |
| Free plan with no time limit | ✓Free, 100,000 tokens per month | Free trial and 100 free minutes of AI voice agentSource |
| Automatic meeting notes | ✓From the Free plan | Not stated |
| Connected email and calendar | ✓Several Microsoft and Google accounts | Not stated |
| Custom-built assistants | ✓Unlimited, from the Free plan | ✓Configurable AI voice agents, billed per minuteSource |
| Assistant on your site or via public link | ✓Iframe or URL link, from Apprentice | Not stated |
| Data hosting | France (Strasbourg, Gravelines) | Germany (Frankfurt) for new European accountsSource |
| Phone number for an assistant | Coming soonCall summaries and voice reception, as an option | ✓Number included in every plan, AI voice agents extraSource |
“Not stated”: the information does not appear on Aircall’s official pages as of 14 November 2026. It is not proof that the feature is missing.
The cost, excl. VAT per month.
1 user
Forgeron3 Apprentice €12 Forgeron3 Journeyman €49 Aircall €120 Minimum of 3 licences, €90 on annual billing 10 users
Forgeron3 Apprentice €120 Forgeron3 Journeyman €490 Aircall €400 €300 on annual billing 30 users
Forgeron3 Apprentice €360 Forgeron3 Journeyman €1,470 Aircall €1,200 €900 on annual billing Essentials licence at €40 per month on monthly payment, €30 on annual billing, with a minimum of 3 licences: a single person pays for 3 licences. The Pricing page does not state the VAT treatment; according to the help centre, the invoice total includes applicable taxes. AI call summaries are included on Professional, at €70 per licence on monthly billing or €50 on annual billing. Forgeron3 also has a Free plan at €0. All plans are detailed on the Pricing page.
Depending on your needs.
Choose Aircall if…
- Your customers mostly reach you by phone
- You need a phone system with IVR, call queues and several lines
Choose Forgeron3 if…
- You want to start for free, with no time limit
- Your conversations mostly happen by email, calendar and video call
- You want to build your own assistants on your documents
- Your data must stay hosted in France
Its strengths.
Aircall is a complete business phone system: IVR, call queues, time-based routing, Power Dialer, live monitoring and a softphone on desktop and mobile. Its AI voice agents answer calls in 38 languages and can transfer to a person. Calls, transcripts and summaries flow into more than 250 tools, including HubSpot, Salesforce, Pipedrive and Zendesk. For new European accounts, recordings, transcripts and AI data are stored in Frankfurt, with nothing to configure.
What changes for an SME
Aircall is paid per licence, with a minimum of three: a single person pays at least €120 per month on Essentials without an annual commitment. AI call summaries are included on Professional, at €70 per licence on monthly billing, and are an option on Essentials. Forgeron3 starts at €0, then €12 excl. VAT per user per month on the Apprentice plan.
Aircall handles what goes through the phone, SMS and WhatsApp. Forgeron3 handles what happens around it: the follow-up email after a meeting, the calendar, the notes of a video call, searching your documents. For an SME whose customers call a lot, the two tools work well together. For a team that works mostly by email and video call, Forgeron3 covers the essentials from the free plan.
Forgeron3 or Aircall: your questions.
Is Aircall more expensive than Forgeron3?
For 10 users, Aircall Essentials costs €400 per month on monthly payment, or €300 on annual billing; Professional, which includes call summaries, costs €700 or €500. Forgeron3 costs €120 excl. VAT on Apprentice, or €490 excl. VAT on Journeyman. The two do not cover the same uses: Aircall includes telephony and call minutes.
Can Forgeron3 replace Aircall?
Not for telephony today. A phone number for an assistant is coming soon, as a paid option, for call summaries and voice reception. If you need a phone system with IVR, call queues and several lines, Aircall meets that need.
Does Aircall summarise calls?
Yes. AI call summaries are included on Professional and offered as the AI Assist option on Essentials. The AI Assist Pro option, at €49 per user per month, adds real-time transcription and suggestions during the call. Forgeron3 summarises your video meetings from the Free plan.
Where is the data hosted?
For new European accounts, Aircall stores recordings, transcripts and AI data in Frankfurt; account data and call metadata generally stay in the United States. Forgeron3 hosts its platform in France, in Strasbourg and Gravelines, and trains no model on your documents.
Dust
Limova
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Langdock
Noota
Viktor
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Google Gemini
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Lindy
Manus
Make All Sources: checked on 14 November 2026 on Aircall’s official pages
Aircall, Pricing page · Aircall, regional data storage · Forgeron3 pricing · Forgeron3 commitments
Prices and plans change: check them before you decide. Spotted a mistake? Write to hello@forgeron3.fr.
Come with a need.
Twenty minutes. We start from what you already have, not from a spec you still have to write.
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